Frequently Asked Questions
Here you will find answers to the most frequently asked questions about your order at BINS AND BOXES. If your question is not covered here, you are welcome to contact us at any time.
How long does shipping take?
Orders with Economy shipping are generally delivered within 2–3 working days. If your order is placed on a working day before 11:00 AM and all items are in stock, we usually ship it the same day.
With Priority shipping, delivery is generally on the next working day for orders placed by 11:00 AM.
How much are the shipping costs?
Economy shipping costs CHF 6.90 for orders under CHF 70.–.
For orders of CHF 70.– or more, we offer free Economy shipping.
Priority shipping costs CHF 12.–.
Where are my products shipped from?
All products offered and available on binsandboxes.ch are shipped directly from our warehouse in Switzerland.
Which shipping service provider will deliver my order?
Our packages are shipped via Swiss Post.
What payment options are available?
At BINS AND BOXES, you can pay using the following payment methods, among others:
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TWINT
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Visa
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Mastercard
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American Express
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PayPal
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Purchase on account via POWERPAY / MF Group
The available payment methods will be displayed during checkout.
Can I pay for my order on account?
Yes. We offer purchase on account via POWERPAY / MF Group. Payment processing and the corresponding terms and conditions are handled directly by POWERPAY.
Can I return an item?
Yes. You can return items to us within 30 days of receipt.
The goods must be intact, unused, and in their original packaging. Labels and all components of the product must be present and complete.
Who pays for the costs of a return?
Return shipping costs are borne by the customer. The original shipping costs of the order will not be refunded.
What should I do if an item arrives damaged?
That should not happen, of course. If your order arrives damaged or incomplete, please contact us as soon as possible and, if possible, send us photos of the packaging and the damaged item. This allows us to review your request quickly.
Are the products displayed on the website actually in stock?
We generally keep our available products in our Swiss warehouse. Should there exceptionally be an inventory discrepancy, we will contact you as quickly as possible.
Where can I find dimensions and product information?
The most important information, such as dimensions, material, color, and finish, can be found directly on the respective product page.
We are happy to help if you have questions about a specific product.
I have another question – how can I reach you?
You can reach us easily via our contact form, by email, or WhatsApp.
We are happy to help you with questions about products, orders, deliveries, or returns.