Frequently Asked Questions

The following FAQ are some of the most common questions our customers ask before making a purchase. If you have any other questions, please send them to
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Need help?

If your question has not yet been answered or you would like advice, please contact us by e-mail at or via Whatsapp on +41 76 205 83 52.


All orders placed via "purchase on account" are generated by our independent payment processor POWERPAY. After a successful order in the store, the invoice will be sent electronically by Powerpay by e-mail (check your spam folder).

Further dispatch POWERPAY a physical invoice by post at the beginning of the month following completion of the order.

If you have any questions about invoices, you can contact us directly at by e-mailto POWERPAY. Please include your order number, our store and your address for identification purposes.

MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider as an external payment service provider. With the single invoice, you can simply pay for your online purchase by invoice.

Should you payment within the specified time frame, you will receive an invoice in the following month. a monthly invoice with an order overview. Upon conclusion of the purchase contract, POWERPAY will take over the resulting invoice claim and handles the corresponding payment modalities. When purchasing on account, you also accept to our GTC, the GENERAL TERMS AND CONDITIONS from POWERPAY. (


We ship with our partner "Die Schweizer Post". If the order is placed by 11 a.m., it is usually dispatched on the same day (working day!). Then it normally takes 1-2 working days for the goods to reach you.

We currently only ship within Switzerland and Liechtenstein.


All goods available in the store are in our Swiss warehouse.

We recommend cleaning the products by hand. The majority are NOT dishwasher-safe.

Unfortunately, the glue can be very stubborn. We recommend using label remover or - if this is not available - heating the adhesive very briefly with a hair dryer and then simply peeling it off.


It is possible to return goods within 20 days of ordering.

Please note that the packaging and the goods must be completely undamaged. Otherwise we cannot guarantee you a full refund.

You can find detailed information on returns here.

Can't find a satisfactory answer? Contact support