Refund policy

We grant you a right of withdrawal on the products purchased from us. Please send us the goods within 20 days of receiving the goods. The time of dispatch by the customer is decisive for the maintenance of the deadline. The exercise of the right of cancellation does not require any reason. Please note the specifications listed below for a return.

When can an article be returned and how does it work?

The goods to be returned must be intact within 20 days and in Original packaging send back to us. Please make sure that the labels are still attached to the goods. You have to make sure that the goods are new, unworn, unused and in its original condition. Otherwise we cannot take the goods back!

If the goods are returned properly, the item prices are repaid. It is not possible to reimburse our delivery costs or take over the delivery costs of the buyer.

On the original calculation, refer to which article you will send back and, if possible, give a reason, so we know where we can improve and thus avoid unnecessary returns. Please put the original bill in the return package. This is important so that we can assign the returned articles to your order. You will then receive a new invoice, even if you have paid by credit card (the difference amount will be credited immediately).

The revocation must be sent to:

Promail AG
Eschenstrasse 10
8603 Schwerzenbach